This software is functional enough for basic ticket management. Creating and assigning tickets is straightforward. However, the reporting features are quite limited, making it hard to track overall performance and identify bottlenecks. The user interface is a bit clunky and could use a redesign for better usability. While it gets the job done, it lacks some essential features for streamlining our workflow, such as automated routing and more robust customization options. I'd recommend exploring alternatives if you need a truly efficient support ticket system.
4 months ago
