The Support Ticket System is an adequately designed ticket managing PHP system that facilitates a great user experience for your Clients / Customers / End-User. Accessible by multiple Agents and Admins, this tool helps in managing tickets generated by Clients / Customers / End-User. By adequately managed support you can close the generated tickets.
This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client.
Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented.
Customers can search for the tickets with their unique ticket id.
Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click.
You can make notes for each ticket according to the need. This makes following up on queries easier.
Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problem. This makes resolving tickets much easier and simpler.
End-user can chat with the agent and the agent will give a response to the user query. For push notifications, we have added a pusher configuration.
Add new agents for giving support to your customer, Agent can see all tickets and give a response to them.
This item is available for free download. You may download and use it according to the free item policy.
Published:
Dec 01, 2024 01:25 AM
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